| Foreword |
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xi | |
| Acknowledgments |
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xix | |
| Introduction |
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1 | (4) |
| CHAPTER 1 Interviewing: The Way It Is (Warts and All) |
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5 | (12) |
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Traditional Interview Questions |
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5 | (4) |
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Situational Interview Questions |
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9 | (2) |
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Brainteaser Interview Questions |
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11 | (3) |
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Stepping Back to the Big Picture |
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14 | (3) |
| CHAPTER 2 The What, When, and Why of Competency-Based Behavioral Interviewing |
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17 | (22) |
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What Is Competency-Based Behavioral Interviewing? |
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19 | (2) |
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How is CBBI Different from Other Interviewing Styles? |
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21 | (3) |
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24 | (7) |
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31 | (5) |
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Why Use Competency-Based Behavioral Interviewing? |
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36 | (1) |
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Key Advantages of Using CBBI |
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37 | (2) |
| CHAPTER 3 Competency-Based Behavioral Interview Questions |
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39 | (66) |
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The Missing "Leadership" Competency |
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39 | (1) |
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Soliciting Negative Incidents |
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40 | (2) |
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42 | (1) |
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Ambiguity (Ability to Deal With) |
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42 | (1) |
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43 | (1) |
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43 | (1) |
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Business Acumen/Understanding the Organization |
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44 | (1) |
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44 | (1) |
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Caring About Direct Reports |
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45 | (1) |
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46 | (1) |
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Comfort Around Higher Management |
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46 | (1) |
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47 | (1) |
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48 | (1) |
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49 | (1) |
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50 | (1) |
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51 | (1) |
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Confronting Direct Report Problems/Issues/Concerns |
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52 | (1) |
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53 | (1) |
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54 | (1) |
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54 | (1) |
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55 | (1) |
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56 | (1) |
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57 | (2) |
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59 | (1) |
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Detail Orientation/Attention to Detail |
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59 | (1) |
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Developing Direct Reports |
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60 | (1) |
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(Providing) Direction to Others |
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61 | (1) |
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Diversity (Valuing and Encouraging) |
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61 | (2) |
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Emotional Intelligence/Awareness |
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63 | (1) |
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63 | (1) |
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64 | (2) |
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Fairness to Direct Reports |
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66 | (1) |
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66 | (1) |
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Functional/Technical/Job Skills |
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67 | (2) |
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Goal Setting/Accomplishment/Focus |
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69 | (1) |
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70 | (1) |
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71 | (1) |
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71 | (1) |
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72 | (1) |
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73 | (1) |
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73 | (1) |
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Interpersonal Skills/Savvy |
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74 | (2) |
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Learning/Knowledge Acquisition and Application |
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76 | (1) |
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76 | (1) |
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77 | (1) |
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Managing and Measuring Work Performance |
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77 | (1) |
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78 | (1) |
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79 | (1) |
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80 | (1) |
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Organizational Agility/Awareness |
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80 | (1) |
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Partnering (Internal/External) |
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81 | (1) |
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82 | (1) |
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83 | (1) |
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83 | (1) |
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Personal Growth and Development |
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84 | (1) |
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85 | (1) |
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Planning/Priority Setting |
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86 | (1) |
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Political Awareness/Savvy |
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87 | (1) |
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88 | (1) |
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88 | (2) |
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90 | (1) |
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91 | (1) |
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91 | (1) |
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92 | (1) |
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93 | (1) |
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93 | (1) |
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Self-Improvement, Learning, and Development |
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94 | (1) |
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Stewardship/Corporate Citizenship |
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95 | (1) |
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Strategic Planning/Thinking |
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96 | (1) |
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96 | (1) |
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97 | (1) |
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97 | (1) |
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98 | (1) |
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Teamwork (Encouraging and Building) |
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98 | (2) |
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Teamwork (Working as a Team Player) |
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100 | (1) |
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Technology Management/Utilization |
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101 | (1) |
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101 | (1) |
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102 | (1) |
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103 | (1) |
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103 | (2) |
| CHAPTER 4 Probing or Follow-Up Questions |
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105 | (6) |
| CHAPTER 5 Initial Telephone Screening Interview |
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111 | (16) |
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1. Developing and Using a Telephone Screening Form |
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112 | (12) |
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2. Keeping the Interview Short |
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124 | (1) |
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3. Avoiding an In-Depth Discussion of the Job Requirements |
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125 | (1) |
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4. Conducting a Legal Interview |
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125 | (1) |
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5. Using the Proper Equipment |
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125 | (2) |
| CHAPTER 6 Creating the Interview Guide |
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127 | (22) |
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127 | (3) |
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130 | (2) |
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132 | (17) |
| CHAPTER 7 Assembling the Interviewer Data |
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149 | (4) |
| CHAPTER 8 Where Do You Go from Here? |
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153 | (8) |
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153 | (3) |
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Individual Performance Improvement Plans |
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156 | (1) |
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157 | (1) |
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158 | (3) |
| Resources and References |
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161 | (6) |
| Index |
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167 | |